Forums » News and Announcements

• martin rozer

  

  • 116 posts
   

  April 16, 2022 9:12 AM EDT

  Initial checks to fix the hp printer offline issue

  • Check to see if the printer is connected to the power supply. Also, make sure the power cable isn't tangled.

  • Ensure that you have a good USB or Wi-Fi connection and that your router is turned on. The Wi-Fi button on the computer must also be turned on.

  • Sleep mode is now available on most printers. Check to see if the printer is in sleep mode.

  • Check for any issues with paper jams. It may cause the printer to go into offline mode automatically.

  • Empty ink or toner cartridges might also cause the printer offline issue.

  • If the reason of the offline problem is discovered during the initial checks, you can proceed to resolve it.

   

  USB connection is causing the offline error

  • Make sure that your printer is connected to a power source and properly turned ON.

  • If there is a problem with the USB connection, your computer may display an error message in the task bar.

  • Reconnect the USB cable after removing it from the port. If your computer has more than one USB port, try using the other one.

  • Restart both your printer and your laptop or PC.